Vetted Vancouver trades on standby, a pre-approved spend threshold so routine fixes happen without bouncing every decision back to you, and a median time-to-resolution under 24 hours. The dripping tap gets fixed before the guest thinks to mention it.
Things break in every property — a tap drips, a blind sticks, a smoke detector chirps, a fridge runs warm. We maintain relationships with vetted Vancouver trades (plumbers, electricians, handypeople, appliance techs) and dispatch them fast. You set a pre-approved spend threshold; anything under it, we just handle and itemise. Anything over it, we get your approval first.
During onboarding you set a pre-approved spend limit (commonly $150–250). Below it, we fix and itemise. Above it, we get your sign-off first — with a photo, a quote, and a recommendation.
Problems surface from three sources: the guest reports it, the cleaning team's photo audit catches it, or a smart sensor flags it. All route to our team immediately.
We match the issue to the right vetted trade and schedule around the booking calendar — ideally between guests, or discreetly mid-stay with the guest's consent for urgent items.
The fix is completed, photographed, and itemised on your monthly statement. Recurring issues get flagged so we can recommend a permanent fix rather than repeated patches.
Most issues are resolved within a day of being reported — fast enough that the guest often never mentions it in a review, because it was handled while they were there.
Routine fixes under your threshold just happen. You're not woken up to approve a $90 plumber — you see it on the statement, already done.
No scrambling to find a plumber on a Sunday. We maintain a network of vetted Vancouver trades with backups, available across the week.
A problem handled quickly often produces a warmer review than if nothing had broken at all.
Something breaks; the guest reports it; it's resolved within hours, not at the end of the stay.
→A guest whose problem is fixed quickly feels cared for — that recovery often produces a warmer review than if nothing had broken at all.
→Unresolved issues are what tank reviews. Fast maintenance removes the single most common 1-star trigger.
→A well-handled problem becomes a positive review-line ("they fixed it within the hour!"), which protects your rating and your rate.
Industry-benchmark figures; resolution times vary by issue type and trade availability.
Much of Vancouver's rental stock is older — character houses, mid-century walk-ups, aging condo plumbing. These properties need a responsive trades network more than new builds do. We keep one on standby so a 1950s-era quirk never becomes a guest's problem.
Vancouver's heavy rainfall means damp-related issues — window condensation, seal failures, the occasional leak — are a local reality. We know the trades who handle West Coast moisture problems properly, not just patch them.
In condo buildings, some repairs touch strata jurisdiction (common-property leaks, building systems). We know how to coordinate with strata management and property managers so the right party fixes the right thing — without you mediating.
The cleaning team's photo audit is one of the three ways maintenance issues get caught — often before a guest notices.
Learn more →Smart-lock codes let a trade in for a scheduled repair between guests without you handing over a key.
Learn more →Every maintenance event — issue, fix, cost — appears in your dashboard in real time, so you always know what's been handled.
Learn more →Fill out the form, get a written revenue estimate within 24 hours. We'll explain how the spend threshold works, who pays for what, and how fast resolution protects your rating.
